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Three Ways Your Business Can Improve Customer Safety

One of the primary goals of any business is to attract customers, and a steady stream of them is a good indicator that your business is on the right track to success and growth. However, a higher number of customers can also come with a greater risk for potential injuries and accidents, especially for certain accident-prone industries such as restaurants and retail. Our Aegis blog post today focuses on ways to make your business safer for customers, as well as employees and other visitors to your commercial property.

Improved Signage and Property Lighting

As people arrive at your commercial property and enter your business, they should be able to do so safely and without any hazards in their pathway. Any potential risks should be clearly identified to protect customers from injuries or falls. For example, warning signs can be added for low overheads, heavy merchandise, wet floors, maintenance areas, or repair and construction zones. In addition, companies can add painted or marked steps to reduce trips and falls, and also increase lighting around the perimeter of the building and parking lots.

Enhanced Safety Measures and Storage

For certain industries with higher injury risks, enhanced safety and storage measures can make a big difference in improving customer protection. For clients with food allergies or sensitivities, restaurants can clearly mark and identify allergens or provide an ingredient list to protect the health of customers and avoid medical emergencies in their establishment. Retailers can securely store and shelf merchandise to prevent items from injuring customers, as well as investing in shelving with a lip or ridge to prevent items from falling down onto customers. Companies should also remove or secure any areas that could cause trips and falls, such as power cables, extra inventory, seasonal décor, etc.

Thorough Employee Training

Finally, thorough employee training can be the final key to improving customer safety in your place of business. For restaurant owners, this can start with proper food handling, particularly with delivering hot items or avoiding cross contamination during food prep or cooking processes. Retailers can also ensure staff members are always available to safely lift or move heavy merchandise so customers do not attempt this on their own. Lastly, all companies can increase training on safety measures and assistance to help customers with young children or customers with mobility issues to avoid accidents, injuries, and liability issues.

Customers are essential to any business, and protecting their health and safety should be a top priority for business owners. When a client feels safe and valued at a business, they're more likely to remain a customer for life and recommend that business to friends and family. Aegis Insurance & Financial Services is also committed to helping companies stay safe and protected through our full range of top quality Commercial Insurance policies. Contact our office today at 713-850-7622 to learn more about our customized business solutions tailored to your specific industry, or fill out our online form to request a free quote!

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