For Aegis Client Service Representative Gail Digma, each day brings with it an opportunity to expand her knowledge of client relations and the insurance industry, as well as a chance to utilize her exceptional problem-solving skills.

With a background in customer service and a strong desire to help clients save money and resolve issues, Gail provides a unique blend of empathy and analytical thinking to every interaction. Whether she's answering questions, troubleshooting problems, or finding creative solutions, Gail is committed to delivering excellent service and ensuring total client satisfaction.

Prior to joining Aegis, Gail honed her skills working as a chat support agent for a sports apparel company and telecommunications company. Realizing she wanted more opportunities for growth, she stepped out of her comfort zone and joined the team at Aegis.

In the future, Gail plans to continue pursuing her undergraduate degree in IT, and also hopes to become fluent in Spanish.

Outside of the office, Gail enjoys camping with her family, cooking, and trying out new recipes.