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Debbie Garwatoski

Director of Personal Lines

Debbie Garwatoski serves an integral role with Aegis as the Director of Personal Lines. She joined the Aegis team in the spring of 2016 after spending 17 years as a Customer Service Representative with Liberty Mutual. Debbie also completed a series of courses to earn her CISR (Certified Insurance Service Representative) Designation, which helps her offer the best possible customer service experience to insurance clients.

Debbie is best known for her friendly demeanor and ability to consistently provide excellent customer service. She enjoys being available to help with client issues, learning more about clients to understand their insurance needs, and being accessible when disaster strikes. She is passionate about customer service, understanding that it's a hard job to do but immensely rewarding and satisfying at the same time. Debbie strives to always go above and beyond to solve client problems and find the right answer, and not just a quick answer.

Debbie thoroughly enjoys working for an independent insurance agency like Aegis where there are still ample opportunities to have personal interactions with clients. She also celebrates the fact that Aegis is a smaller agency, offers a warm, family-feel work environment, and there is good camaraderie among coworkers.

After growing up in Alexandria, Louisiana, Debbie and her family relocated to Houston 20 years ago for her husband's job. During her time in Houston, Debbie has come to love and appreciate the friendliness of Houstonians. Debbie and her husband have two daughters as well as two Boxer dogs. When she's not at the office, Debbie can be found doing yard work or spending time poolside with a good book.

Debbie's Four Favorites


Australia

Chocolate Ice Cream

Texans

Dirty Dancing

Reviews

1 of 13
Submitted by: Doris Fitzhenry
on 2018-04-30
Overall Rating:
5
Product Knowledge:
5
Helpfulness:
5
Friendliness:
5
Ease of Transaction:
5
Comments:
Submitted by: Nick D
on 2018-05-14
Overall Rating:
5
Product Knowledge:
5
Helpfulness:
5
Friendliness:
5
Ease of Transaction:
5
Comments:
Debbie is great to deal with! Always very helpful and goes out of her way to assist the customer.
Submitted by: Carole
on 2018-08-18
Overall Rating:
5
Product Knowledge:
5
Helpfulness:
5
Friendliness:
5
Ease of Transaction:
5
Comments:
I was looking at changing my home,car,umbrella,RV and boat insurance to another company to see if I could get a lower rate. Debbie was so professional, straight forward and honest. How could I not stay with nationwide. I might be paying a little more than I want for insurance but, Debbie reassured me through all my emotions I was doing the right move by staying with Nationwide. I would give Debbie more than 5 stars if I could. Sincerely Carole Mills
Submitted by: RENATO ALCID
on 2018-08-22
Overall Rating:
5
Product Knowledge:
5
Helpfulness:
5
Friendliness:
5
Ease of Transaction:
5
Comments:
Debbie is very helpful and professional.
Submitted by: DAVID VITEK
on 2018-11-08
Overall Rating:
4.75
Product Knowledge:
4
Helpfulness:
5
Friendliness:
5
Ease of Transaction:
5
Comments:
Submitted by: Chris Walters
on 2019-01-02
Overall Rating:
5
Product Knowledge:
5
Helpfulness:
5
Friendliness:
5
Ease of Transaction:
5
Comments:
Debbie is the best. In my long career of business ownership I have had many agents but Debbie is by far the best.
Submitted by: patrick shannon
on 2019-03-29
Overall Rating:
4.5
Product Knowledge:
4
Helpfulness:
4
Friendliness:
5
Ease of Transaction:
5
Comments:
It is always a pleasure to deal with Debbie and her staff, s, and I plant to keep on doing so. I usually talk with them by regular land-line telephone.,and it is always pleasant to talk with a human being, rather than menus and numbers..
Submitted by: william trask
on 2019-04-03
Overall Rating:
5
Product Knowledge:
5
Helpfulness:
5
Friendliness:
5
Ease of Transaction:
5
Comments:
This lady should get more than five stars. She saved Nationwide's butt. After 25 years with you guys to have my premium go up over $200/month without a peep out of the company is terrible. I am sorry Suszanna (sic) Harris did not send a note notifying of her retirement and who would be the person taking over the account. Debbie did a great job taking that sting away. Scott should take her to dinner, lunch at least.
Submitted by: william trask
on 2019-05-15
Overall Rating:
5
Product Knowledge:
5
Helpfulness:
5
Friendliness:
5
Ease of Transaction:
5
Comments:
You can not let her go on vacation. Everything falls apart when she can not fix stuff.
Submitted by: Sandra Henry
on 2019-06-03
Overall Rating:
5
Product Knowledge:
5
Helpfulness:
5
Friendliness:
5
Ease of Transaction:
5
Comments:
Debbie Garwatoski was knowledge about the policy that I had on my home before I sold it. She called me back and we began talking about how to solve the problem. She told me what information I needed to send her. She was courteous and very concerned. After speaking to her I felt much better and just knew that my issue would be resolved.
Submitted by: Sharon E Abplanalp
on 2019-06-04
Overall Rating:
5
Product Knowledge:
5
Helpfulness:
5
Friendliness:
5
Ease of Transaction:
5
Comments:
Very pleasant and extremely helpful. I wish all of the folks I have to deal with were as nice and efficient as Debbie.
Submitted by: Verle Alden Petri
on 2019-06-06
Overall Rating:
5
Product Knowledge:
5
Helpfulness:
5
Friendliness:
5
Ease of Transaction:
5
Comments:
Professional and good knowledge of insurance
Submitted by: Patrick Shannon
on 2019-06-10
Overall Rating:
5
Product Knowledge:
5
Helpfulness:
5
Friendliness:
5
Ease of Transaction:
5
Comments:
Dealing with Ms. Garwatoski is always a pleasure, both for her sunny personality and for her knowledge of the insurance requirements.